Warranty, Returns, & Exchanges
All products are under a 20 day warranty, with GPS trackers and Spy Cameras having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.
20-Day Money Back Guarantee
We offer a 20-day, money back guarantee on most of our items. Should you want to return or exchange your order, simply get in touch with us within 20-days of ordering. A list of items that are exempt can be found at the bottom of this page. We reserve the right to charge a 15% restocking fee on returned items.
Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return.
We can't read minds, unfortunately, so please get in touch with us first!
Make sure that when you bring us a return you include everything that was sent to you, including packaging, instructions and accessories. The item, box, instructions and accessories must be in original NEW & UNUSED condition.
Once your return is received, and it meets the above and below criteria, we’ll issue a credit on your card less the restocking fee. If it’s an exchange or replacement, we’ll give you the replacement product.
Items That Aren’t Refundable:
Some of our items aren’t refundable. The reason is unfortunate - some unscrupulous customers will buy a device to get the answers they need quickly, and then expect to return the item to get a refund. So basically the product they purchased from us solved their problem, and now they don’t want it anymore. It's like buying a hammer, hammering nails all day, and then taking it back to the hardware store for a refund when you're done using it.
It's an unfair & shady tactic that’s difficult to combat, and we can’t stay in business by being a spy supply rental company. Because of this, we aren’t able to offer refunds on the following products:
Spy & Nanny cameras
Audio Recorders / Listening Devices
Software / Books
Any items that show wear, use, or evidence that buyer has benefited from use
Any items that have been modified, changed, or altered in any way
One Time Use items like Semen Detection Kits, Drug Test Kits, pepper spray, etc...
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at
The term 'Daytona Spy Shop' or 'Rick Raymond's Spy Equipment' or 'us' or 'we' refers to the owner of the website whose registered office is 553 Ballough Road Daytona Beach Florida United States 32114. The term 'you' refers to the user or viewer of our website.
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