Warranty, Returns, & Exchanges

Warranty

All products are under a 20 day warranty, with GPS trackers and LawMate products having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.
 

Ordering & Shipping Info

We ship online orders on the same day if ordered before 12 noon EST. Orders placed after noon of Fridays, or on the weekend, ship the following Monday. Packages are shipped using USPS or UPS at our discretion. An email will be sent with tracking information immediately upon shipping out. All online orders ship for $8.95 in the U.S.A. Orders typically reach their destination within 3-5 days after shipping, if not sooner.

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Can I have this delivered to a different address? Yes. A lot of our customers don’t want packages sent to their home or work address. This isn’t a problem - once you get to the checkout page, just give us whatever address you want your order sent to. You'll still need to type in the billing address for your credit card. We aren’t going to send anything there, but we still need it to verify you're credit card is legit.

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Return/Refund Policy

We offer refunds / exchanges on some of our items. Should you want to return or exchange your order, simply get in touch with us within 20-days of purchasing. A list of items that are exempt from this policy can be found at the bottom of this page. We charge a 15% restocking fee on returned items.

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Please, do not send us anything without first contacting us! It’s very difficult on our customer care team when we get packages that we’re not expecting. They usually have no name, order number, or reason for return. 

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We can't read minds, unfortunately, so please get in touch with us first!

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Make sure that when you bring us a return you include everything that was purchased by you, including packaging, instructions and accessories. The item, box, instructions and accessories must be in original NEW & UNUSED condition. Rips in packaging or tears, stains, cigarette smoke smell, etc... voids the warranty. 

 

Items That Are Not Refundable:

Some of our items aren’t refundable. The reason is unfortunate - some unscrupulous customers will buy a device to get the answers they need quickly, and then expect to return the item to get a refund.  So basically the product they purchased from us solved their problem, and now they don’t want it anymore. It's like buying a hammer, hammering nails all day, and then taking it back to the hardware store for a refund when you're done using it. 

It's an unfair & shady tactic that’s difficult to combat, and we can’t stay in business by being a spy supply rental company. Because of this, we aren’t able to offer refunds on the following products:

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• Spy & Nanny cameras

• GPS Trackers

• Audio Recorders / Listening Devices

• Bug Detectors

• Software / Books

• Any items that show wear, use, or evidence that buyer has benefited from use

• Any items that have been modified, changed, or altered in any way

• One Time Use items like Semen Detection Kits, Drug Test Kits, pepper spray, etc...